Who this service is for
- Teams recently live on ERP
- Finance teams dealing with launch defects
- Executives who need reliable reporting after go-live
Service
Post-Go-Live Stabilization
Stabilize ERP after go-live before workarounds become permanent operations.
Problems addressed
- Users are confused
- Reports do not reconcile
- Integrations fail
- Defects pile up
- Month-end close is unstable
Warning signs
- Teams rebuild reports in spreadsheets
- Support tickets repeat
- No one owns enhancement priorities
Questions Maitero answers
- What should be fixed first?
- Which issues are defects versus enhancements?
- How should support be structured?
- What does stable operations require?
Scope and methodology
What Maitero performs during the engagement.
Scope of work
The main workstreams in this engagement.
- Hypercare structure
- Defect and enhancement triage
- Reporting and close stabilization
- Integration monitoring
- User support model
Activities performed
Practical activities used to create evidence and decisions.
- Issue review
- Priority backlog
- Close support planning
- Training gap review
- Stabilization dashboard
Systems reviewed
Systems and process artifacts commonly reviewed.
- ERP
- connected systems
- reporting tools
- support tickets
- data migration artifacts
Documents required
Typical inputs requested from the client team.
- Defect log
- support tickets
- close checklist
- reconciliation reports
- training materials
Stakeholders involved
People usually needed for the work.
- Finance
- operations
- IT
- ERP administrator
- support team
- implementation partner
Maitero responsibilities
Structure the work, identify risks, document findings, facilitate decisions, and produce usable deliverables.
- Facilitate workshops
- Review artifacts
- Maintain issue and decision clarity
- Prepare executive readouts
Deliverables and outcomes
What the client receives.
Deliverables
Tangible outputs from the engagement.
- Stabilization backlog
- Issue triage model
- Reporting remediation plan
- User support playbook
- 30/60/90 roadmap
Sample deliverable
A stabilization dashboard separating blockers, defects, enhancements, training needs, report gaps, and integration issues.
View sample deliverablesExpected outcomes
The business results this work is designed to support.
- Faster path to stable operations
- Cleaner support ownership
- More reliable reporting
- Reduced workaround growth
Risks addressed
Common risks this service reduces.
- Normalizing bad workarounds
- Leaving data defects unresolved
- Losing user trust
What is not included
Clear boundaries keep the scope useful and controlled.
- Long-term managed support unless selected
- Full reimplementation
Optional services
Common next scopes that pair with this work.
- Managed ERP support
- ERP optimization roadmap
- Reporting stabilization
Related pathways
Connect this service to the rest of the Maitero system.
Related processes
Business processes connected to this service.
- Record to Report
- Order to Cash
- Procure to Pay
- Reporting and Analytics
Relevant platforms
Platforms and connected systems commonly reviewed.
- Oracle NetSuite
- Microsoft Dynamics 365
- Sage Intacct
- Acumatica
- Odoo
Relevant industries
Industry contexts where this service is commonly useful.
- Software and SaaS
- Professional Services
- Wholesale Distribution
Related resource
Use the Post-go-live support packages to prepare for this work.
Post-go-live support packagesFAQs
Common questions about Post-Go-Live Stabilization.
How does Maitero scope this service?
The first conversation clarifies project stage, systems involved, stakeholders, timing, and the deliverables needed for post-go-live stabilization.
What does the client need to provide?
Maitero usually needs access to process owners, current reports, system documentation, issue lists, project artifacts, and relevant data or integration inventories.
Next step
Your ERP project does not need more uncertainty.
Tell Maitero where the project stands and receive guidance on the most practical next step.